Your satisfaction is our goal. From developing a custom quote based on your project’s unique parameters, to sending samples of our work in progress to you along the way, we are committed to getting the job done right, on time, and in budget.
We know from experience that happy clients are repeat clients. So let us know at the outset what we can do to custom-tailor our interactions to fit your needs. Our quotes are good for 30 days from issuance. And our translations will be redone if you are not satisfied or have corrections within 10 days of receipt. If we’ve mis-recorded or mis-directed voice talent, we will re-record them at no charge to you in one pickups session at your request.
Not only that, but we’ll archive a backup copy of your audio files or translations for at least one year, so if something should happen on your end (a server crash, a virus, a hungry dog) we’ll re-deliver your files within 24 hours.